When you put your phone in recovery mode, you can try to update iOS to see if that resolves the problem without losing content and settings. If that works, great. If not, a restore attempts to recover your phone by erasing it and installing iOS from scratch. If the restore fixes your dilemma, you can then set up your phone as a new device or try to bring it back to its previous state through a recent backup.
If all that fails? Well, then you’ve come to the right place. Read on to learn how to nurse your sick iPhone back to health.
This article originally appeared on PCMag.com.
Back It Up
The process for putting the iPhone X (as well as the iPhone 8 and iPhone 8 Plus) in recovery mode is different than with other iPhones; you need to press the right combination of buttons. From there, use iTunes to restore and set up your iPhone.
Before a problem pops up, make sure you’re backing up your iPhone X on a regular basis. That way you can always restore your phone using an up-to-date backup. To do this, connect your iPhone to your computer and fire up iTunes. Click on the icon for your phone. You can opt to back up your phone to iCloud or to your computer via iTunes. Choose your option and click on the “Back Up Now” button.
Try a Manual Restart
Okay, now let’s say your iPhone X had gone kerflooey. If a problem is stalling your phone, you can first try a normal restart. Hold down the Side button and the Volume Up or Volume Down button at the same time until you see the screen with the “slide to power off” option. Slide that button to the right until the phone turns off. Wait a few seconds, then press down the Side button until you see the Apple logo. Swipe to unlock the Lock screen and enter your passcode to access your phone.
Initiate a Recovery
A normal restart didn’t resolve the issue? Then it’s time to attempt a recovery. On your iPhone X, press and then quickly release the Volume Up button. Press and then quickly release the Volume Down button. Then press and hold down the Side button. You’ll see the screen with the “slide to power off” option. But don’t do anything. Continue to hold down the Side button. The screen will go black, show the Apple logo, and finally display the Connect to iTunes graphic. Now you can release the Side button.
Connect Your iPhone to iTunes
Segue back to iTunes on your computer. A message pops up explaining that there’s a problem with the iPhone and asking if you want to Update or Restore. Click on Update.
Update or Factory Reset?
If iTunes says your iPhone can’t be updated, you’ll need to restore it to factory settings. Click on Update again.
Update Your iPhone
Then sit back and wait for iOS to be updated.
Unlock Your Restored iPhone X
After the update, iTunes prompts you to enter your passcode on the phone. Swipe up to unlock the Lock Screen. Type your passcode and click Try Again in response to the message in Tunes.
Rinse and Repeat
Now take your iPhone X for a spin to see if the problem has been resolved. If not, you’ll need to repeat the process. This time, click on the button to Restore your iPhone. After the restore has taken place, choose the option to set up your iPhone as a new phone. Now put it through its paces to see if the previous glitch has been eliminated. Finally, you can restore your phone from your last backup to see if it continues to behave itself with all your apps, data, and settings intact.