Google Docs dished out extra methods than treats for some customers hit by locked-out accounts Tuesday.
A slew of Google Docs customers reached out to the service’s Twitter account Tuesday morning to say they’re being wrongfully locked out of their information with a warning about violating phrases of service. Customers complained they’ve misplaced entry to their information that include innocent materials, like mundane faculty assignments and an in-process article about Halloween.
The lockout was accompanied by a warning that the merchandise violates phrases of service, the bottom guidelines Google requires of people that participate within the free, cloud-based program.
Later Tuesday, Google stated it had modified Docs coding that incorrectly flagged a small proportion of information as abusive and blocked them.
“A repair is in place and all customers ought to have full entry to their docs,” an organization spokesman stated. “Defending customers from viruses, malware, and different abusive content material is central to consumer security. We apologize for the disruption and can put processes in place to forestall this from occurring once more.”
First revealed Oct. 31, 10:21 a.m. PT
Replace, 1:06 p.m.: Provides Google response.